INFO NETWORK | International Network of Financial Services Ombudsman Schemes
An online library of resources
Available to Members only, INFO Network's intranet is a library of resources related to the ombudsman function and dispute resolution:
- the Ombudsman role
- the operation of Ombudsman schemes
- dispute resolution methodology
- technical notes, practice notes and guidelines
- complaint issues and case studies
- dealing with systemic issues
- independent review of Ombudsman schemes
- judicial review of Ombudsman decisions
- annual reports and other public reporting of industry performance
- presentations from all of our annual conferences
- scheme newsletters, bulletins, circulars
Professional development
Our annual Members Conference provides formal and informal opportunities for professional development and networking among ourMembers and a small number of invited others. The 2027 INFO Network Members Conference will be run in Singapore from 26 - 29 September 2027. Between conferences, INFO Network membership offers opportunities for connection and professional development through complimentary Member-only webinars, run in a fully interactive videoconferencing format.
Staying up-to-date
A monthly e-bulletin keeps INFO Network Members in touch with the latest news from each other, and in financial services more generally. All back-issues are available to Members in our intranet.
